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See our Game Crashing, Freezing, or Blank Screen help article for instructions on how to update your video card driver and install the latest multimedia software.If your system's video card drivers are out of date or the latest version of DirectX isn't installed, you might encounter this error while attempting to open and play a complex or graphic-intensive game. If you’ve successfully downloaded your game and received the access violation error while playing the game, then it is most likely related to your computer’s graphics configuration. This error can be caused by the following: an interfering software program (usually an antivirus application), an outdated video card driver, or an outdated version of DirectX. If you're still having trouble, try restarting your device.Why do I get an access violation error while installing, loading, or playing a game?Īn access violation is a non-specific error that occurs while installing, loading, or playing a game.For some issues, including game crashes, it is a good idea to close all other running applications before starting a game to free up your device's resources. It's recommended to play while connected to your computer, a wall outlet, or after the battery has fully charged. If you're playing with low battery life, then the device has to work harder to run a game. Double-check that your device has plenty of battery life left.If you've been playing for more than one hour consecutively, then there is a greater chance this can occur.įirst, try these tips to improve the performance of your game: There are several reasons why a game may crash or stall.

My game is crashing, stalling, showing a black screen, or just not working properly. You can also find advice, tips, and hints from other players in the Big Fish Games Forums, which are full of helpful information for every game we offer. Please note that these walkthroughs may be slightly different because they are based on the PC and Mac versions of a game, but most of the advice should be helpful for Kindle users. You can find detailed instructions, helpful screenshots, and plenty of hints to get you through the game. Our game walkthroughs are a great first stop whether you're stuck in a game or just looking for a few gameplay tips. As such, Game Club credits, Punch Card credits, and coupon codes cannot be applied to the purchase of these games. Since these games can only be purchased from the Kindle Store, the Big Fish Games purchasing system is not used.

Online and downloadable games purchased from the Big Fish Games website are not compatible with the Kindle. Please note that only those games available through the Kindle Store will work on the Kindle. Yes! Just visit the Kindle Store and search for Big Fish Games to find the games we offer for the Kindle.